(You might need to navigate to a sub-folder named "CleanUp_Utility" under the folder that you just created in order to run SETUP.EXE. This will run the Dell Clean-Up Utility, which effectively removes any old printer drivers or files from your system. For example, you could create a new folder named "DELL964" and extract the files there.ĥ) Navigate to the directory you extracted the files to, locate SETUP.EXE, and run it. Remember to write down the location of this folder and these files for later use. The full thread of the solution can be found here:īelow, I will detail the steps necessary to accomplish this fix and get the Dell AIO 964 printer working correctly with Windows 7:ġ) Perform a manual uninstall of all of the old printer drivers that are installed in the system by going to Start > Devices And Printers, right-clicking on the Dell AIO 964 icon, and clicking on Remove This Device.Ģ) Unplug the USB cable from the computer.ģ) Download the ZIP Archive file R166225.ZIP from the Dell Support website here:Ĥ) Extract all the files from R166225.ZIP into a separate folder by themselves. * * * WINDOWS 7 DRIVER ISSUE FOR DELL PHOTO PRINTER AIO 964 SOLVED !!! * * *Īfter doing a Google Search for a work-around solution to this issue, I finally discovered a successful method of allowing the Dell Photo Printer All-In-One 964 to work with the Windows 7 Operating System. I posted this step-by-step procedure on and gave full credit to this thread. I have taken the liberty of fleshing out, so to speak, the proper steps to uninstall and reinstall the proper drivers for the Dell AIO 964 printer for Windows 7. However, with the kind of assistance of all of you and this thread, my problem has been fixed. I also had this problem and it was extremely frustrating, as neither Dell technical support nor I could make head nor tails of it.
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